On Thu, 2 Sep 2004, Mark E. Mallett wrote:
> > In addition, Tucows will be decomissioning the support@opensrs.org
> > email address and replacing it with an online webform to manage
> > Registrant requests for additional assistance.
>
> That one is what really shocks me. No more reaching support via email?
> This is rather vague; perhaps a few more words would help.
Tucows -- BAD BAD BAD BAD Idea.
Webforms for support are a big pain. Cut and paste sounds great, but it is
almost impossible to provide supporting documentation in forms.
DO NOT DISABLE E-MAIL SUPPORT.
No No No No.
==========================================================
Chris Candreva -- chris@westnet.com -- (914) 967-7816
WestNet Internet Services of Westchester
http://www.westnet.com/
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