Gordon said:
>One thing I have come up against this week is the need for a new
helpdesk system.
>If someone offered a remotely hosted helpdesk under a subdomain of our
domain and with email piping I would definitely be interested.
Hi Gordon
Ah good a question I can finally answer, you have answered enough of
mine ;)
I believe Kayako offer this for eSupport and Livesupport:
On a smaller scale, Mike, the author of HCl
(http://www.helpcenterlive.com) is also considering a hosted solution
for his product and it may be worth contacting him.
On a side note I have to strongly recommend HCL if anyone hasn't viewed
this yet, not only does it offer live chat facilities but you can view
user activity within your site. From an SEO perspective, which is my
field, the ability to see the exact point that your users leave the
order process (down to the button/click) is incredibly useful.
Anyway, HTH
Best
Nick
e3internet
http://www.e3internet.com
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