Fw: Email Service - False Committments and No Responses

From: raj gopalan (raj_gopalan@hotmail.com)
Date: Tue Dec 14 2004 - 11:37:41 EST

Sorry for the confusion - I incorrectly mentioned correct day/date, whereas
in the tucows mail, it was mentioned as Tuesday, 12th Dec. That's what I
wanted to sat in point #1 of original mail

Therefore my point #1 may be correctly read as:
1.) In the notice it was said Tuesday12th Decemeber
    Tuesday was not on 12th, 12th was actually Sunday. This point was
raised by one user but was never clarified if the maintenance would take
place on Sunday (12th) or Tuesday. (14th)

I hope I have made it claer now. Apology for any confusion. 

--
Raj.

----- Original Message -----
From: "raj gopalan" <raj_gopalan@hotmail.com>
To: <discuss-list@opensrs.org>
Sent: Tuesday, December 14, 2004 3:54 PM
Subject: Email Service - False Committments and No Responses

> It is frustrating to notice the poor standard of services being rendered
by
> Tucows in email related services.
>
> There are many issues - but I can talk about others later. Most recent one
> here is reg the recent email maintenance issues.
>
> 1.) In the notice it was said Sunday 12th Decemeber
>      Sunday was not on 12th, 12th was actually Tuesday. This point was
> raised by one user but was never clarified if the maintenance would take
> place on 12th or Tuesday. (14th)
>
> 2.) The maintenance window was scheduled for 2.5 hrs. Inspite of lapse of
6
> Hrs (as I write this) the mail services were not restored. Does TUCOWS not
> realize the importance of mail in the present business world using email
as
> most common medium of communication?
>
> 3.) Fasle reporting - The system status page everything to be normal
(email
> related) this is absolutely false (as of 10:30 UTC, Dec 14th, 2004)
>
> 4.) Inspite of writing to their emergency contact (is the emergency
contact
> not applicable to emails???) there was no response. (Poor service
> standards - such shabby services are offered by many novices - then why
care
> to choose Tucows?)
>
> 5.) There are other issues which are not of emergency nature but reflects
> poor standards of tucows services for Email and Email Defense. (I do
> understand both are provided by different agencies, but for us - provider
is
> same)
>
> Your views please? and any remarks from Tucows?
>
> --
> Raj.

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